vt99 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how vt99 ("vt99", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "Player", "User") who access or use the vt99 Platform available at vt99.io, including all associated pages, services, and features.

vt99 is an English-language online gaming platform serving the Bangladesh market. We offer cricket betting, live casino games, slot games, fishing games, and other gaming products to eligible players aged 21 and above. In the course of providing these services, we necessarily collect and process certain categories of personal data about our players and website visitors.

This Policy is written in plain English and is intended to be clear and accessible to all players. It forms part of our broader suite of policies, including our Terms & Conditions and Responsible Gaming Policy, each of which is available on this website.

2 Who We Are

The data controller responsible for the personal data of vt99 players is the vt99 Platform operator. All enquiries relating to this Privacy Policy, including requests to exercise your data rights, should be directed to our support team at [email protected].

Our Platform is designed and operated for players based in Bangladesh. All player-facing content is in English, and all transactions are conducted in Bangladeshi Taka (BDT). We process personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

3 Data We Collect

vt99 collects personal data in three principal ways: data you provide directly to us, data collected automatically as you use the Platform, and data received from third parties. The specific categories of data we collect are set out in the table below.

vt99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for age and identity verification purposes.

4 How We Use Your Data

vt99 uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your vt99 account, including processing your registration, verifying your identity and age, and managing your account settings.
• Service Delivery: To provide you with access to all vt99 gaming products and services, process your bets, calculate and credit winnings, and manage your account balance.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your nominated payment method, including any verification checks required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
• Responsible Gaming: To monitor player activity for signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion at your request.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements, anti-money laundering (AML) obligations, and responding to lawful requests from competent authorities.
• Platform Improvement: To analyse usage patterns and technical performance data in aggregate form to improve the Platform, fix bugs, and enhance the player experience.
• Customer Support: To respond to your enquiries, complaints, and support requests in a timely and effective manner.
• Communications: To send you service-related notifications such as transaction confirmations, security alerts, and policy updates. We will only send you promotional communications where you have opted in to receive them.

5 Legal Basis for Processing

vt99 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing that is necessary to perform the contract between you and vt99 — for example, creating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations — for example, identity verification, AML checks, and responding to lawful authority requests.
• Legitimate Interests: Processing that is necessary for vt99's legitimate business interests, provided those interests are not overridden by your rights — for example, fraud detection, security monitoring, and platform analytics.
• Consent: Where vt99 relies on your consent as the basis for processing — for example, sending you promotional emails or marketing notifications — you may withdraw that consent at any time by contacting our support team or adjusting your notification preferences in your account settings.

6 Cookies & Tracking Technologies

vt99 uses cookies and similar tracking technologies on the Platform to ensure the website functions correctly, to remember your session and preferences, and to gather anonymised analytics data that helps us understand how players use the Platform.

The types of cookies we use include:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect anonymised information about how players interact with the Platform, such as pages visited, time on site, and error occurrences. This data is used solely to improve the Platform.
• Preference Cookies: Used to remember your settings and preferences, such as your chosen display language and responsible gaming limits.

vt99 does not use third-party advertising cookies or behavioural targeting cookies. We do not allow third-party advertising networks to place tracking cookies on the Platform. You can manage or disable non-essential cookies through your browser settings; however, disabling essential cookies may prevent you from logging in or using Platform features correctly.

7 Third-Party Sharing

vt99 does not sell, rent, or trade your personal data. We share your personal data with third parties only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers — including bKash, Nagad, Rocket, Upay, and partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process your deposits and withdrawals. These providers are bound by their own privacy and data security obligations.
• Game Providers: To provide you with access to games developed by third-party studios — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Play'n GO, and Spribe — we share your account identifier and session data with the relevant provider. Game providers are contractually prohibited from using this data for any purpose other than delivering the game service.
• Identity Verification Services: We may use third-party identity verification services to assist with age and identity checks as required under our responsible gaming and AML obligations.
• Analytics Providers: We use privacy-respecting analytics tools to analyse Platform performance. Any data shared with analytics providers is anonymised or pseudonymised and cannot be used to identify individual players.
• Legal Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of vt99, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the vt99 business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer via your registered email address.

All third parties with whom vt99 shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection requirements.

8 International Data Transfers

vt99 is designed to serve the Bangladesh market and processes the majority of player data within infrastructure located in or serving the Asia-Pacific region. However, some of our third-party service providers — particularly game providers and analytics tools — may process data on servers located outside Bangladesh.

Where personal data is transferred internationally, vt99 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual data protection clauses with the relevant third parties. By using the vt99 Platform, you acknowledge that your data may be processed in other countries in connection with the services described in this Policy.

9 Your Rights

As a vt99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days.

Please note that certain rights may be limited where vt99 is required to retain data to comply with legal obligations — for example, transaction records that must be retained for AML compliance purposes.

10 Data Retention

vt99 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required by applicable law, whichever is the longer period. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with vt99.
• Transaction & Financial Records: Retained for a minimum of 5 years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of 5 years following account closure.
• Support Communications: Retained for 3 years following the resolution of the relevant query or complaint.
• Technical & Log Data: Retained for up to 13 months on a rolling basis.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

11 Children & Minors

The vt99 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the vt99 account registration process, and we reserve the right to request documentary proof of age at any point during your account relationship with us.

If vt99 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to suspend the relevant account and delete the associated personal data. If you are aware that a minor has registered an account on the Platform, please contact our support team immediately at [email protected].

12 Security Measures

vt99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Industry-standard password hashing — passwords are never stored in plain text and are not accessible to vt99 staff.
• Two-step verification available to all players as an additional layer of account security.
• Regular security assessments and penetration testing of Platform infrastructure.
• Access controls that limit staff access to personal data on a strict need-to-know basis.
• Monitoring systems that detect and flag unusual account activity, including login attempts from unfamiliar devices or locations.

While vt99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to your rights or interests, vt99 will notify affected players without undue delay.

13 Policy Amendments

vt99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — we will notify registered players via their registered email address or via a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy will always reflect the date of the most recent update. We encourage you to review this Policy periodically so that you remain informed about how vt99 handles your personal data. Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vt99 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 8:00 AM – 11:00 PM Bangladesh Standard Time (BST, UTC+6), seven days a week
• Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 days
• Language: English

For requests to exercise your data rights — such as access, rectification, or erasure — please include your registered account username and a clear description of your request. We may need to verify your identity before processing certain requests in order to protect the security of your account data.